How to delete
- Sign in with your registered mobile number.
- Go to Account, Account settings, Delete account.
- Enter the code we send you and confirm.
You are signed out everywhere. A deleted account can't be restored.
What is removed and what is kept
Removed: your profile, sign-in sessions and personal coupons. Pending referral rewards are closed.
Kept: bookings with passenger and contact details, payments, refunds and audit records, which can include your former name and mobile number. If your number claimed a referral, a protected record of it is kept to prevent repeat claims.
Relevant transaction records are normally kept for ten years from the order date, or longer where tax obligations, disputes or investigations require it. Read our Privacy policy. Email justbookinn@gmail.com to ask about kept data or request its deletion.
Unfinished bookings
You can't delete your account while a booking is in progress, travel is upcoming, or a cancellation or refund is pending. The app lists the bookings to resolve first. Deleting doesn't cancel a ticket or start a refund.
Can't sign in?
Email justbookinn@gmail.com with your registered mobile number and what is stopping you. Never send an OTP or card details; support will never ask for them.