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JustBookinn

Terms & conditions

1. ROLE OF JustBookinn

  1. JustBookinn only provides a technology platform that connects intending travelers with bus operators. It doesn't operate any bus or offer the service of transportation to the User. JustBookinn also doesn't act as an agent of any bus operator in the process of providing the above-mentioned technology platform services.
  2. The bus ticket booking voucher which JustBookinn issues to a User is solely based on the information provided or updated by the bus operator regarding the seat availability.
  3. The amenities, services, routes, fares, schedule, bus type, seat availability and any other details pertaining to the bus service are provided by the respective bus operator and JustBookinn has no control over such information provided by the bus operator.

2. LIMITATION OF LIABILITY OF JustBookinn

In its role as a technology platform to enable transactions between the bus operators and the Users, JustBookinn shall not be responsible for the operations of the bus operator including, but not limited to the following:

  1. Timely departure or arrival of the bus;
  2. The conduct of bus operator's employees, representatives or agents;
  3. The condition of the bus, seats etc. not being up to the customer's expectation or as per the description provided by the bus operator;
  4. Cancellation of the trip due to any reasons;
  5. Loss or damage of the baggage of the customer;
  6. The bus operator changing a customer's seat for any reason whatsoever;
  7. Bus operator informing a wrong boarding point for the issuance of the booking confirmation voucher, or changing such boarding point eventually with or without any notification to JustBookinn or the User;
  8. Bus operator using a separate pick-up vehicle to transport the User from the designated boarding point to the actual place of departure of the bus.

3. RESPONSIBILITIES OF THE USERS

  1. Users are advised to call the bus operator to find out the exact boarding point, or any information which they may need for the purpose of boarding or travel in that trip.
  2. At the time of boarding the bus, Users shall furnish a copy of the ticket, and any valid identity proof like aadhar card, passport, PAN card or voter identification card or any other identity proof issued by a government authority.
  3. Users are required to reach the boarding place at least 30 minutes before the scheduled departure time.
  4. All tickets issued shall be non-transferable.

4. CANCELLATION AND REFUNDS

  1. Where cancellation is available, you can request it from your booking on the JustBookinn website or mobile application. For help with a cancellation, contact our support team.
  2. Cancellation eligibility, charges and any refund depend on the applicable bus operator's cancellation terms. Review the cancellation information and refund estimate shown for your booking before confirming a cancellation. The final refund depends on the confirmed cancellation outcome and may differ from the estimate. Some cases require support review to establish the final amount.
  3. A cancelled booking and its refund have separate statuses. An eligible refund is processed through the payment gateway, and you can check its status in your booking details. A refund marked "Processed" means the payment gateway has processed it; it does not confirm that your bank has credited the money.
  4. The time for a refund to appear in your account depends on the payment method, payment gateway and bank. Cancellation confirmation does not mean that the refund will appear immediately.
  5. If your refund is delayed, shows that support is needed, or is marked "Processed" but has not appeared in your account, contact oursupport team with your booking ID and travel date so we can investigate its status.

5. MISCELLANEOUS

  1. The bus operator shall solely be liable for compliance of all laws including but not limited to the Motor Vehicle Act its Rules, applicable regulations, guidelines or directions enacted or issued by the Central Government or relevant State Governments. Any prosecution arising out of the contravention of such laws, rules, regulations, guidelines including directives on fare control from respective RTO's or directions including but not limited to fines or penalties shall be borne by the bus operator. The User agrees to take up any grievance resulting from cancellation or any deficiency in services due to any action of the enforcement agencies arising with the bus operator.
  2. User Agreement and Privacy Policy at JustBookinn website shall apply. JustBookinn will be entitled to reject any claim in case there is any abuse/misuse of the offer by the User or the cancellation/claim is not eligible under the offer.
  3. The terms and conditions shall be governed by the laws of India. Any dispute arising out of or in relation to this offer shall be subject to the exclusive jurisdiction of competent courts in Bengaluru.
  4. The maximum liability of JustBookinn in the event of any claim arising out of this offer shall not exceed the amount under the underlying transaction paid by the User.
  5. JustBookinn shall not be liable to pay for any indirect, punitive, special, incidental or consequential damages arising out of or in connection with the offer.